Hotel Concierge AI (ConciergeFlow)
24/7 AI concierge for Paris boutique hotels with grounded n8n workflows and Airtable integration.
THE STORY
Boutique hotels in Paris miss late-night booking inquiries and spa upsell opportunities from international guests due to front-desk staffing limits. ConciergeFlow provides sub-2-second multilingual responses on WhatsApp and web chat backed by n8n workflows and Airtable inventory.
MY CONTRIBUTIONS
- Designed luxury web chat widget and responsive landing interface for Paris boutique hotel clients.
- Constructed n8n workflow pipeline handling guest inquiry parsing, inventory lookups, and spa upsells.
- Integrated Airtable database API for live room availability and guest preference tracking.
- Developed automated regression test harness in Python verifying response times under 2 seconds.
- Implemented Cloudflare Worker edge proxy routing webhooks reliably.
Solution highlights
Delivers instant, elegant multilingual guest support for Paris luxury boutique hotels without front-desk overhead.
The problem
International guests booking from different timezones often abandon inquiries if front-desk staff cannot reply immediately.
The insight
Combining a high-end luxury UI aesthetic with deterministic n8n Airtable lookups creates a seamless VIP experience.
Explorations & iterations
Iterated through direct webhook integrations to n8n visual flow nodes.
Artifact 01: Luxury Hero
Artifact 02: Interactive Chat Widget
Up close: System design
Guest Chat Widget → Cloudflare Worker → n8n Webhook Node → Airtable API → LLM Response Synthesis → Guest Client.
Under the hood
Python test harness verifies n8n execution output against canonical benchmark responses.
def test_concierge_response_time():
response = requests.post(WEBHOOK_URL, json={"message": "Can I book a spa treatment at 8pm?"})
assert response.status_code == 200
assert response.elapsed.total_seconds() < 2.0Failure modes & guardrails
Unrecognized booking queries automatically alert the front-desk duty manager via Airtable notification.
Measurable impact
Captured late-night reservation requests and increased spa upsell conversion rates for hotel partners.
Reflection / what I learned
High-touch industries like luxury hospitality require ultra-fast response latencies and flawless visual presentation.